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Nicki Doyle + Nathan Baird KPMG–D2
Blog
Empathy First: How Aged Care Providers Understand their Consumers and Drive Innovation

With public trust in aged care decreasing, and consumer experience not meeting consumer expectations, how we support and care for older Australians is at a crossroads. To survive and thrive in this vital industry, service providers must look at new ways to innovate that are practical, collaborative, cost-effective, and most importantly, consumer-centric. In our series…

by anthony_adm
3 weeks ago
58 views
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Anthony_Carroll_innoVAGEING_Awards_2019
Blog
Who owns the customer?

There is only one boss. The customer. And they can fire everybody in the company from the chairman on down, simply by spending their money somewhere else. Sam Walton, Founder, Wal-Mart On Saturday, Paul Franks sent a tweet to Elon Musk with a request. “Can you guys program the car once in park to move…

by anthony_adm
1 month ago
52 views
No Comments
Digital Transformation Is A Marriage Not A Wedding
Blog
Digital Transformation Is A Marriage Not A Wedding

“In a chronically leaking boat, energy devoted to changing vessels is more productive than energy devoted to patching leaks.” – Warren Buffett, Chairman and CEO of Berkshire Hathaway The operative word in digital transformation isn’t digital, its transformation. Many fail to realise that transformation is a process requiring stages that build from each other. These…

by anthony_adm
1 month ago
41 views
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Piers-Hogarth-Scott_-Roshani-Manouchehri
Blog
Technology – Transforming and Humanising Aged Care Services

Piers Hogarth-Scott & Roshani Manouchehri Technology – Transforming and Humanising Aged Care Services The aged care sector is deeply important to many Australians at a personal level, with an ageing population increasing our awareness of a sector expected to grow from 1% of GDP through to 1.7% of GDP by 2055. With this growth, comes…

by Merlin Kong
2 months ago
88 views
No Comments
  1. Empathy First: How Aged Care Providers Understand their Consumers and Drive Innovation
    3 weeks ago
    58 views
  2. Who owns the customer?
    1 month ago
    52 views
  3. Digital Transformation Is A Marriage Not A Wedding
    1 month ago
    41 views
  4. Technology – Transforming and Humanising Aged Care Services
    2 months ago
    88 views

innovAGEING Case Studies

Case studies: Innovation in Aged Care

Learn more about how innovation is being implemented in the Aged Care industry through different case studies.

Read more
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Innovageing21 hours ago
That's sweet...
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104-year-old becomes world’s oldest street artist after joining team of ‘guerilla knitters’
'Yarn bombers' give local landmarks a colourful makeover
real-fix.com
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Innovageing3 weeks ago
Sometimes you just have to say it like it is... #ageism #empathy #ageing
Innovageing
I’m Not Aging “Well” — I’m Getting Old, Goddammit
95-year-old marathon runners, 73-year-old power lifters…. “Aging well” marginalizes seniors who have physical limitations.
seniorplanet.org
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Innovageing shared a post.1 month ago
Way to go, Win!
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SBS INSIGHT
“I don’t think you’re ever too old to learn.” Win teaches a computer class for seniors who are younger than her. She's 94.
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Innovageing shared a post.1 month ago
Are you ready for the 'silver tsunami'? Please like if you can read and write in cursive. 🙂
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Innovageing1 month ago
Love it!
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Senior Citizen Plays Piano...Then Magic Occurs
Great spontaneous duet with an Irish senior citizen.
youtube.com
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Innovageing3 months ago
We can't seem to get that Alphaville song out of our heads after reading this...
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The anti-aging drug that’s just around the corner
We will soon learn if a much-hyped, rapamycin-like drug can boost the immune response by targeting how the body ages.
technologyreview.com
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Twitter

innovAGEING @innovAGEING
2 weeks ago
Absolute pleasure having @MarieDAlford speaking at #lasacongress2019's Innovation Hub! https://t.co/FnV230HlJR
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Marie Alford @MarieDAlford
Thanks for having us @innovAGEING #lasacongress2019 speak about #DementiaSupportAustralia where behaviours impact on care you can call us 24/7 anywhere in Australia 1800699799 https://t.co/Llr5b9DRjJ @HammondCare delivering innovative responses to improve quality of life https://t.co/A9zr7rRxEI
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innovAGEING @innovAGEING
2 weeks ago
Full house at the #lasacongress2019 Innovation Hub! We're talking #CustomerExperience, #behavior, and #technology. https://t.co/mKiHVOL6zS
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innovAGEING @innovAGEING
2 weeks ago
We're at #LASACongress2019. After drought, #agedcare is the most important issue says @richardmcolbeck. https://t.co/FSKSucJ7UU
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innovAGEING @innovAGEING
3 weeks ago
Great write-up on the industry roundtable discussions we did with @kpmgaustralia on the opportunities and challenges for #innovation in #ageservices!

@LASANational @richardmcolbeck @themabbo

https://t.co/kFl1HRl1kc
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innovAGEING @innovAGEING
3 weeks ago
Empathy first! Excellent blog from @kpmgaustralia's Nicki Doyle and innovAGEING Expert-in-Residence, Nathan Baird, on driving #ageservices #innovation through #empathy.

https://t.co/SBSWQX54n9
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innovAGEING @innovAGEING
4 weeks ago
Interesting read on France's La Poste's new role... checking in on older persons. French postal workers also pick up prescriptions, return library books, and deliver flowers. #servicedesign #innovation #ageservices @lisalaposte

https://t.co/nNxslsopR9
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