“It is difficult to get someone to understand something when their salary depends upon them not understanding it.” — Upton Sinclair, The Jungle Strip the colourful post-it notes, butchers paper, scented markers, Lego blocks, and a host of other design thinking workshop paraphernalia, it’s important to understand that design (in its generic sense) is everywhere…

New restrictions mean residents of aged-care facilities are feeling more isolated than ever, with overworked, overburdened staff scrambling to provide services to continue to support quality of life. But with visitors limited and lifestyle programs cancelled, how can we safeguard against fear, depression and loneliness while maintaining morale and lifting spirits? Today, remote technology can…

With aged care providers navigating the new Single Aged Care Quality Framework, an Aged Care Royal Commission, changing customer expectations, challenging financial times and a growing employee recruitment shortage, it’s no wonder industry stakeholders might feel edgy. With phrases such as ‘too big to fail’ and ‘aged care shame’, the temptation to bunker down, stay…