Predictive analytics are used to understand customer decisions and behaviours across a range of industries. They’re also increasingly being used as a powerful method of producing insights and driving improved outcomes for customers across all aspects of a business. For aged care, the use of predictive analytics is still in its infancy. Some providers are nervous…

The Royal Commission into Aged Care Quality and Safety (the Commission) has identified significant challenges within the aged care sector, with the extent of substandard care much more widespread and more serious than originally anticipated.[1] The Commission acknowledged that service providers need to do more than just make a great customer promise –  they need to…

Photo caption: Merlin Kong, Head of innovAGEING, Judith Leeson AM, Caring Futures Institute Ambassador, and Prof Sue Gordon at Care Hack, a Flinders University and innovAGEING event. Flinders University has teamed up with innovAGEING, the nation’s first innovation network for age services, in a partnership with Flinders’ Caring Futures Institute Australia’s first fully dedicated research…