Always remember, your focus is your reality.– George Lucas, Founder of Lucasfilm You’re better off with a kick-ass half than a half-assed whole.– David Heinemeier Hansson, Co-Founder of Basecamp With the Royal Commission’s Final Report now released, and the Government’s response soon to follow, the sector is a buzz with the prospect of more existential…

Predictive analytics are used to understand customer decisions and behaviours across a range of industries. They’re also increasingly being used as a powerful method of producing insights and driving improved outcomes for customers across all aspects of a business. For aged care, the use of predictive analytics is still in its infancy. Some providers are nervous…

The Royal Commission into Aged Care Quality and Safety (the Commission) has identified significant challenges within the aged care sector, with the extent of substandard care much more widespread and more serious than originally anticipated.[1] The Commission acknowledged that service providers need to do more than just make a great customer promise –  they need to…