Client Experience (or the lack there of) significantly featured in the findings of the recent Royal Commission into Aged Care. Radical improvement to resident experience was one of the key recommendations made to the sector. I think it is pertinent to define client experience within the Aged Care setting. Resident experience for an aged care…
“The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.” – Bill Gates In our sector’s push towards measuring and automating everything, it’s important to remember that businesses exist…
We are proud to announce the winners of the 2022 innovAGEING National Awards. Head of innovAGEING, Mr. Kong, said the winners from each of the six award categories, demonstrates just how far Australia’s aged services industry has come in terms of its ability to respond to changing needs and consumer demands through the development of…
We are proud to announce the innovAGEING National Awards Finalists for 2022. Head of innovAGEING, Merlin Kong, said the finalists represented another inspiring cohort of innovators in this year’s innovAGEING National Awards and also revealed some interesting trends. “There is a clear shift towards innovation to support our workforce this year,” Mr Kong said. “This…
Learn more about how innovation is being implemented in the Aged Care industry through different case studies.