The Scottish philosopher, Alisdair MacIntyre, once offered that what we believe to be fundamentally real underpins our ethical beliefs. This in turn reflects the economic paradigms we support, policies we promote, programs we fund, and social contract that holds each other to account. Last week’s Aged Care Royal Commission Interim Report is a fitting time…

With public trust in aged care decreasing, and consumer experience not meeting consumer expectations, how we support and care for older Australians is at a crossroads. To survive and thrive in this vital industry, service providers must look at new ways to innovate that are practical, collaborative, cost-effective, and most importantly, consumer-centric. In our series…

There is only one boss. The customer. And they can fire everybody in the company from the chairman on down, simply by spending their money somewhere else. Sam Walton, Founder, Wal-Mart On Saturday, Paul Franks sent a tweet to Elon Musk with a request. “Can you guys program the car once in park to move…