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Embracia Queensland and Person Centred Software Delivering Better Care By Reducing Administrative Burden

innovAGEING > Embracia Queensland and Person Centred Software Delivering Better Care By Reducing Administrative Burden

Carers in the aged care system are often overwhelmed with time-consuming administrative tasks. Traditionally and even with some digital clinical documentation systems, information about residents is documented separately, with individual charts and lists needing to be updated constantly. This means not only a heavy administrative burden, but it can also impact care.

Person Centred Software’s Mobile Care Monitoring system (MCM) centralises its design plans and delivery of services around a person-oriented approach. The digital shift enables documents and records to be updated in real-time, minimising risks and errors of paperwork completed post-shift.

MCM promises innovative delivery of services via an easy-to-use, individualised care plan that is additionally supported by detailed clinical assessments.  It also utilises care trend analysis to identify specifics regarding accidents, an innovative development enabling care homes to ensure safer, more responsive services with reduced accidents/incidents.

Via the reporting tool feature, high-quality and person-centred care can additionally be easily demonstrated. For example, when transferring a resident to acute care, a report can be printed out (by pressing just one icon) and sent with the person, which contains all the relevant information including end-of-life preferences, contacts and full medical history.

Embracia QLD

Embracia implemented MCM in 2019 to replace their previous digital clinical documentation system. Before this, everything was documented separately, with individual charts and lists needing to be updated consistently and constantly.

With the integration of the medication system and AI pain assessment technology, everything is integrated into one system, making it easier to keep track of their documentation and ensure that records are updated.

Documentation, assessment and communications is consistent between the carers and nurses within the home with external access capability for the resident’s representative and doctor.

Benefits for residents

MCM has strengthened Embracia’s person-centred approach, by increasing the level of activity from caregivers on the floor.

The shift to mobile documentation freeing care staff of about an hour per day on repetitive administrative and clinical documentation, while carers have reduced their time away from residents as they can now access and update notes while doing the rounds.

This means that they can adopt a more person-focused approach to caring, and allowing carers to spend more time with residents in direct, personalised care.

Recognised by industry

Embracia QLD and Person Centred Software were recognised as a finalist in the Improving Consumer Choice Category in the 2021 innovAGEING National Awards.