The enormous administrative workload is a big issue for aged care providers, taking valuable time away from providing quality care.
IRT Group, a not-for-profit aged care provider founded in 1969, decided to improve administrative efficiency and innovate the use of data, in order to enhance customer experience.
Driving improvements with IT
In 2016, IRT Group identified the opportunity to leverage its data to drive major improvements in business efficiency and customer experience.
The analysis and architectural process resulted in the design of a target future site architecture and establishment of a dedicated BI, Data and Analytics (BIDA) team. This team is charged with the responsibility of achieving the prescribed architecture.
Since completion, IRT have implemented all core elements of the target state BIDA Platform including:
Operational savings and quality benefits
Automation and integration has improved operational efficiencies and significantly reduced administration burdens across the business.
Data accessibility and exploration has uncovered valuable data insights that allow IRT to continually innovate and improve the services offered to customers. Some of the immediate benefits that have been and are being realised relate to improve in quality care, including:
For more information on IRT, please visit www.irt.org.au