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Media + Blog
Media + Blog
Let’s Get Care: Discovering a Blue Ocean in Home Care Packages
Value innovation is the cornerstone of blue ocean strategy. We call it value innovation because instead of focusing on beating the competition, you focus on making the competiti...
Better Care and Funding Models: It’s the Quality, Stupid
The Scottish philosopher, Alisdair MacIntyre, once offered that what we believe to be fundamentally real underpins our ethical beliefs. This in turn reflects the economic paradi...
Empathy First: How Aged Care Providers Understand their Consumers and Drive Innovation
With public trust in aged care decreasing, and consumer experience not meeting consumer expectations, how we support and care for older Australians is at a crossroads. To surviv...
Who owns the customer?
There is only one boss. The customer. And they can fire everybody in the company from the chairman on down, simply by spending their money somewhere else. Sam Walton, Founder, W...
Digital Transformation Is A Marriage Not A Wedding
“In a chronically leaking boat, energy devoted to changing vessels is more productive than energy devoted to patching leaks.” – Warren Buffett, Chairman and CEO of Berkshire Hat...
Technology – Transforming and Humanising Aged Care Services
Piers Hogarth-Scott & Roshani Manouchehri Technology – Transforming and Humanising Aged Care Services The aged care sector is deeply important to many Australians at a...
You can’t win by only being compliant: Cohesion and dissent is your secret sauce
“If you want something new, you have to stop doing something old.” – Peter Drucker As an innovation network that focuses on improving consumer-centricity in the age servic...
Culture Matters – Moving the Innovation Needle in Age Services
Innovation can be a troubled topic at the best of times. Often conflated with digital or cutting edge technology, innovation runs the risk of being little more than a flag beare...
Even If Robots Can ‘Fix’ Loneliness, The Question Remains – Should They?
What should young people do with their lives today? Many things, obviously. But the most daring thing is to create stable communities in which the terrible disease of loneliness...
AGEING: What’s Next Is More Important Than What We’ve Done
It’s the presence of others who are smarter, kinder, wiser, and different from you that enables you to evolve. Those are the people to surround yourself with at all times....
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