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Media + Blog
Media + Blog
When Residents Become Experts of Their Care Experience: Defining CX in Aged Care
Client Experience (or the lack there of) significantly featured in the findings of the recent Royal Commission into Aged Care. Radical improvement to resident experience was one of...
The Fatal Impulse: Automation Still Need Good Human Systems
“The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an i...
When Change Seems To Be About New Things and Adding More, Subtraction Might be Your Innovation Game
“Making the simple complicated is commonplace; making the complicated simple, awesomely simple, that’s creativity.” – Charles Mingus, Jazz Musician If you feel that change in our s...
Rethinking Technology: Strategic Resource or Just a Service Delivery Input
A great NOW will be a great WAS! A bad NOW will always be a bad WAS, and all you can hope for is a Great GONNA BE! —Sid Caesar, Author Over the last five years, there has been incr...
Skills Training Alone Is Not Enough for Future Aged Care Leaders
We need business leaders to speak often and consistently with one voice about the perils of trying to do too much too fast on the cheap in education. —George D. Kuh, Professor Emer...
Moving Fast, Doing More, Breaks A Workforce
You think that because you understand ‘one’ that you must therefore understand ‘two’ because one and one makes two. But you forget that you must also understand ‘and’. – Sufi...
The Unbearable Heaviness of Too Much Resilience
“We’re doing the best that we can do with what we have right now, and that’s all we can be expected to do. The present situation is beyond just being resilient.” —Anonymous Care Wo...
Innovating Training and Development: VR and Immersive Learning Can Help
Virtual reality (VR) and immersive learning provides a fast and cost effective empowering skills solution that overcomes challenges age services organisations are currently experie...
Sector Change, or More of the Same: Can the Circle Be Unbroken?
“For to permit yourself to do only that which you are good at is to be trapped in a cage whose bars are not steel but self-judgement.” —Tim Wu, Professor, Columbia Law School If yo...
Insignificance Is Career Bliss: Step Away From the Light
“We moved from what cultural historians call a culture of character to a culture of personality. During the culture of character, what was important was the good deeds that you per...