With public trust in aged care decreasing, and consumer experience not meeting consumer expectations, how we support and care for older Australians is at a crossroads. To surviv...
There is only one boss. The customer. And they can fire everybody in the company from the chairman on down, simply by spending their money somewhere else. Sam Walton, Founder, W...
“In a chronically leaking boat, energy devoted to changing vessels is more productive than energy devoted to patching leaks.” – Warren Buffett, Chairman and CEO of Berkshire Hat...
Piers Hogarth-Scott & Roshani Manouchehri Technology – Transforming and Humanising Aged Care Services The aged care sector is deeply important to many Australians at a...
Innovation can be a troubled topic at the best of times. Often conflated with digital or cutting edge technology, innovation runs the risk of being little more than a flag beare...
What should young people do with their lives today? Many things, obviously. But the most daring thing is to create stable communities in which the terrible disease of loneliness...
It’s the presence of others who are smarter, kinder, wiser, and different from you that enables you to evolve. Those are the people to surround yourself with at all times....
This one’s a simple article, and it begins with a recent innovAGEING (iA) service design workshop in Canberra. Teams of two were asked to spend time to get to know each other as...
The problem, to be quite honest with you, is that you’ve never actually known what the question is. – Deep Thought, The Hitchhiker’s Guide to the Galaxy For a long time, digital...
The American writer, Mark Twain, once wrote that: “It ain’t what you don’t know that gets you in trouble. It’s what you know for sure that just ain’...