Blog
21
Oct
Empathy First: How Aged Care Providers Understand their Consumers and Drive Innovation
Category: Blog
With public trust in aged care decreasing, and consumer experience not meeting consumer expectations, how we support and care for older Australians is at a crossroads. To surviv...
02
Oct
Who owns the customer?
Category: Blog
There is only one boss. The customer. And they can fire everybody in the company from the chairman on down, simply by spending their money somewhere else. Sam Walton, Founder, W...
30
Sep
Digital Transformation Is A Marriage Not A Wedding
Category: Blog
“In a chronically leaking boat, energy devoted to changing vessels is more productive than energy devoted to patching leaks.” – Warren Buffett, Chairman and CEO of Berkshire Hat...
13
Sep
Technology – Transforming and Humanising Aged Care Services
Category: Blog
Piers Hogarth-Scott & Roshani Manouchehri Technology – Transforming and Humanising Aged Care Services The aged care sector is deeply important to many Australians at a...
23
May
Culture Matters – Moving the Innovation Needle in Age Services
Category: Blog
Innovation can be a troubled topic at the best of times. Often conflated with digital or cutting edge technology, innovation runs the risk of being little more than a flag beare...
21
May
Even If Robots Can ‘Fix’ Loneliness, The Question Remains – Should They?
Category: Blog
What should young people do with their lives today? Many things, obviously. But the most daring thing is to create stable communities in which the terrible disease of loneliness...
06
Dec
innovAGEING: What’s Next Is More Important Than What We’ve Done
Category: Blog
It’s the presence of others who are smarter, kinder, wiser, and different from you that enables you to evolve. Those are the people to surround yourself with at all times....
27
Sep
And Now For Something Completely Different… Empathy
Category: Blog
This one’s a simple article, and it begins with a recent innovAGEING (iA) service design workshop in Canberra. Teams of two were asked to spend time to get to know each other as...
06
Jul
Creating New Aged Care Markets: Technology, Disruption, and Existing Consumer Traps
Category: Blog
The problem, to be quite honest with you, is that you’ve never actually known what the question is. – Deep Thought, The Hitchhiker’s Guide to the Galaxy For a long time, digital...
07
May
If You Build It, Why Wouldn’t They Come?
Category: Blog
The American writer, Mark Twain, once wrote that: “It ain’t what you don’t know that gets you in trouble. It’s what you know for sure that just ain’...