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Media + Blog
Ageing in Place with Companion Animals
Ageing in Place with Companion Animals: designing care networks that support the role of companion animals in the lives of older Australians Over the next few decades, around th...
Design In Aged Care Can Solve Your Problems: And Why Repackaging Orthodoxies Should First Piss You Off!
“It is difficult to get someone to understand something when their salary depends upon them not understanding it.” — Upton Sinclair, The Jungle Strip the colourful post-it notes...
Combating Lockdown Isolation with Technology and Music
New restrictions mean residents of aged-care facilities are feeling more isolated than ever, with overworked, overburdened staff scrambling to provide services to continue to su...
Improving Age Services Through
With aged care providers navigating the new Single Aged Care Quality Framework, an Aged Care Royal Commission, changing customer expectations, challenging financial times and a ...
Let’s Get Care: Discovering a Blue Ocean in Home Care Packages
Value innovation is the cornerstone of blue ocean strategy. We call it value innovation because instead of focusing on beating the competition, you focus on making the competiti...
Better Care and Funding Models: It’s the Quality, Stupid
The Scottish philosopher, Alisdair MacIntyre, once offered that what we believe to be fundamentally real underpins our ethical beliefs. This in turn reflects the economic paradi...
Empathy First: How Aged Care Providers Understand their Consumers and Drive Innovation
With public trust in aged care decreasing, and consumer experience not meeting consumer expectations, how we support and care for older Australians is at a crossroads. To surviv...
Who owns the customer?
There is only one boss. The customer. And they can fire everybody in the company from the chairman on down, simply by spending their money somewhere else. Sam Walton, Founder, W...
Digital Transformation Is A Marriage Not A Wedding
“In a chronically leaking boat, energy devoted to changing vessels is more productive than energy devoted to patching leaks.” – Warren Buffett, Chairman and CEO of Berkshire Hat...
Technology – Transforming and Humanising Aged Care Services
Piers Hogarth-Scott & Roshani Manouchehri Technology – Transforming and Humanising Aged Care Services The aged care sector is deeply important to many Australians at a...
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