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Media + Blog
The Virtuous Cycle of Employee Experiences, Technology, and Better Age Services
In complex environments, we often look to technology to solve or disrupt deep-seated problems. But within the Australian aged care ecosystem, the Royal Commission has shown that...
Before More Sector Changes Begin: Why Less Might Actually Be More
Always remember, your focus is your reality.– George Lucas, Founder of Lucasfilm You’re better off with a kick-ass half than a half-assed whole.– David Heineme...
Predictive Analytics in the Aged Care Sector
Predictive analytics are used to understand customer decisions and behaviours across a range of industries. They’re also increasingly being used as a powerful method of producin...
More Than Safety and Compliance: Delivering Great Customer Experiences in Age Services During an Era of Uncertainty
The Royal Commission into Aged Care Quality and Safety (the Commission) has identified significant challenges within the aged care sector, with the extent of substandard care mu...
Gamification, a New Approach for Age Services?
The age services sector has been hit hard in 2020. Residents are disproportionately represented in COVID death statistics and the carers supporting them have been put under con...
The Hybrid Care Model Is Here to Stay
By 2030, the majority of older Australians will choose to have some or most of their care delivered remotely. This hybrid care model – where in-person care is complemented...
Forget Resilience, You Need to Be Antifragile
Nonlinear systems generally cannot be solved and cannot be added together… Nonlinearity means that the act of playing the game has a way of changing the rules… That ...
Big Data, Quality Data, Smart Data…. Where Should We Start?
“I’ve got all this data, what can I do with it?” This is a question I hear all the time. In fact, the number of times I hear this question has increased in the “Big Data” world,...
Innovation’s Finance Problem: Why the Math Stacks Up, but Maybe Not Your Decisions
“If a factory is torn down, but the rationality which produced it is left standing, then rationality will simply produce another factory…There’s so much talk about the system. A...
The Mobile Health Moment: Understanding Mobility Patterns and Infection Control
Infectious diseases affect billions of people each year and are one of the leading causes of death worldwide, accounting for an estimated 14.7 million deaths per year – this is ...