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Empathy First: How Aged Care Providers Understand their Consumers and Drive Innovation
With public trust in aged care decreasing, and consumer experience not meeting consumer expectations, how we support and care for older Australians is at a crossroads. To surviv...
Who owns the customer?
There is only one boss. The customer. And they can fire everybody in the company from the chairman on down, simply by spending their money somewhere else. Sam Walton, Founder, W...
Digital Transformation Is A Marriage Not A Wedding
“In a chronically leaking boat, energy devoted to changing vessels is more productive than energy devoted to patching leaks.” – Warren Buffett, Chairman and CEO of Berkshire Hat...
Technology – Transforming and Humanising Aged Care Services
Piers Hogarth-Scott & Roshani Manouchehri Technology – Transforming and Humanising Aged Care Services The aged care sector is deeply important to many Australians at a...
Culture Matters – Moving the Innovation Needle in Age Services
Innovation can be a troubled topic at the best of times. Often conflated with digital or cutting edge technology, innovation runs the risk of being little more than a flag beare...
Even If Robots Can ‘Fix’ Loneliness, The Question Remains – Should They?
What should young people do with their lives today? Many things, obviously. But the most daring thing is to create stable communities in which the terrible disease of loneliness...
AGEING: What’s Next Is More Important Than What We’ve Done
It’s the presence of others who are smarter, kinder, wiser, and different from you that enables you to evolve. Those are the people to surround yourself with at all times....
And Now For Something Completely Different… Empathy
This one’s a simple article, and it begins with a recent innovAGEING (iA) service design workshop in Canberra. Teams of two were asked to spend time to get to know each other as...
Creating New Aged Care Markets: Technology, Disruption, and Existing Consumer Traps
The problem, to be quite honest with you, is that you’ve never actually known what the question is. – Deep Thought, The Hitchhiker’s Guide to the Galaxy For a long time, digital...
If You Build It, Why Wouldn’t They Come?
The American writer, Mark Twain, once wrote that: “It ain’t what you don’t know that gets you in trouble. It’s what you know for sure that just ain’...
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