Media + Blog
05
Jan
When Residents Become Experts of Their Care Experience: Defining CX in Aged Care
Category: Blog
Client Experience (or the lack there of) significantly featured in the findings of the recent Royal Commission into Aged Care. Radical improvement to resident experience was one of...
22
Dec
The Fatal Impulse: Automation Still Need Good Human Systems
Category: Blog
“The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an i...
25
Nov
Winners announced in 2022 innovAGEING National Awards
Category: Media
We are proud to announce the winners of the 2022 innovAGEING National Awards. Head of innovAGEING, Merlin Kong, said the winners from each of the six award categories, demonstrates...
31
Oct
2022 innovAGEING National Awards Finalists Announced
Category: Media
We are proud to announce the innovAGEING National Awards Finalists for 2022. Head of innovAGEING, Merlin Kong, said the finalists represented another inspiring cohort of innovators...
29
Sep
When Change Seems To Be About New Things and Adding More, Subtraction Might be Your Innovation Game
Category: Blog
“Making the simple complicated is commonplace; making the complicated simple, awesomely simple, that’s creativity.” – Charles Mingus, Jazz Musician If you feel that change in our s...
08
Sep
innovAGEING National Challenge Returns for 2022
Category: Media
After a two-year hiatus the innovAGEING National Challenge is on again and innovators interested in making an impact on aged services are invited to apply. After a two-year hiatus ...
04
Aug
Nominations open for 2022 innovAGEING National Awards
Category: Media
Nominations are now open for the 2022 innovAGEING National Awards, now in its fourth year. innovAGEING, along with its Foundation Partners the Commonwealth Bank and KPMG Australia,...
31
May
Rethinking Technology: Strategic Resource or Just a Service Delivery Input
Category: Blog
A great NOW will be a great WAS! A bad NOW will always be a bad WAS, and all you can hope for is a Great GONNA BE! —Sid Caesar, Author Over the last five years, there has been incr...
31
May
Skills Training Alone Is Not Enough for Future Aged Care Leaders
Category: Blog
We need business leaders to speak often and consistently with one voice about the perils of trying to do too much too fast on the cheap in education. —George D. Kuh, Professor Emer...
31
May
Moving Fast, Doing More, Breaks A Workforce
Category: Blog
You think that because you understand ‘one’ that you must therefore understand ‘two’ because one and one makes two. But you forget that you must also understand ‘and’. – Sufi...