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Media + Blog
Media + Blog
Media + Blog
When Change Seems To Be About New Things and Adding More, Subtraction Might be Your Innovation Game
“Making the simple complicated is commonplace; making the complicated simple, awesomely simple, that’s creativity.” – Charles Mingus, Jazz Musician If you feel that change in our s...
Virtual Reality: Coming to a clinical care session near you
A robotic dog and virtual swims with dolphins are helping older Australians manage pain. In what may be Australia’s first use of virtual reality (VR) in the community setting, aged...
Even If Robots Can ‘Fix’ Loneliness, The Question Remains – Should They?
What should young people do with their lives today? Many things, obviously. But the most daring thing is to create stable communities in which the terrible disease of loneliness ca...
The Mobile Health Moment: Understanding Mobility Patterns and Infection Control
Infectious diseases affect billions of people each year and are one of the leading causes of death worldwide, accounting for an estimated 14.7 million deaths per year – this is equ...
Empathy First: How Aged Care Providers Understand their Consumers and Drive Innovation
With public trust in aged care decreasing, and consumer experience not meeting consumer expectations, how we support and care for older Australians is at a crossroads. To survive a...
AGEING: What’s Next Is More Important Than What We’ve Done
It’s the presence of others who are smarter, kinder, wiser, and different from you that enables you to evolve. Those are the people to surround yourself with at all times. —A...
And Now For Something Completely Different… Empathy
This one’s a simple article, and it begins with a recent innovAGEING (iA) service design workshop in Canberra. Teams of two were asked to spend time to get to know each other as be...
Culture Matters – Moving the Innovation Needle in Age Services
Innovation can be a troubled topic at the best of times. Often conflated with digital or cutting edge technology, innovation runs the risk of being little more than a flag bearer f...
Technology – Transforming and Humanising Aged Care Services
Piers Hogarth-Scott & Roshani Manouchehri Technology – Transforming and Humanising Aged Care Services The aged care sector is deeply important to many Australians at a pe...
Who owns the customer?
There is only one boss. The customer. And they can fire everybody in the company from the chairman on down, simply by spending their money somewhere else. Sam Walton, Founder, Wal-...